Return & refund policy statement
To start a return, you can contact us at info@evens.pk or message or call us on our WhatsApp number +92-0309-7929309. You can always contact us for any return question.
Physical Products
General conditions
1. Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item (please take picture of the product and send it to us), so that we can evaluate the issue and make it right by refunding or replacing with a new one or exchanging with some other item if you want.
2. To be eligible for a return or refund, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase and date of purchase and delivery receipt.
3. If your return request is accepted, we will share with you information as well as instructions on how and where to send your package.
4. No item is to be replaced, exchanged or refunded after 14 days of its delivery to the customer.
5. Items sent back to us without first requesting a return will not be accepted.
6. We can not return products which are damaged by customer, unless customer has a proof that it came damage.
7. Unfortunately, we cannot accept returns or Exchange on Sale (such as Summer/Winter/Autumn/Eid or any other special occasion sale or items/Stock Clearance Sale or Discounted Articles or Discount Code used order).
8. We don’t entertain refund or return on customized products designed specifically for you and according to your need.
9. If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
10. Please do not send your purchase back to the manufacturer.
11. To return your product, you should mail your product to: 5/5-D, Soan Gardens, Islamabad, Pakistan.
Refunds
12. Refunds for Defective or Incorrect Items: If your return is approved due to a defective, damaged, or incorrect item, we will replace it with new or correct one or you will receive a full refund, including any standard shipping fees paid with your original purchase and returning shipping fees. The refund will be processed once we have inspected the returned item.
13. Refunds for Change-of-Mind Returns: If your return is approved due to a change of mind, 10% will be deducted from the original product amount for inventory coasts. The original shipping fee will not be refunded, and you will be responsible for the cost of returning the item to us.
14. If your refund is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
15. Please remember it can take some time (3-12 days) for your bank or credit card company to process and post the refund. You agree to not claim any damage or loss or profit of any kind against the funds being under process for refund.
Late or missing refunds
16. If you haven’t received a refund yet, first check your bank account again.
17. Then contact your credit card company, it may take some time before your refund is officially posted.
18. Next contact your bank. There is often some processing time before a refund is posted.
19. If you’ve done all of this and you still have not received your refund yet, please contact us at info@evens.pk or WhatsApp message or call +92-03097929309.
Exchanges
20. The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
21. Depending on where you live, the time it may take for your exchanged product to reach you may vary.
22. Clear criteria for a refund request
All refund requests must be submitted in writing and must clearly state the reason for the request. The request must include your order number, contact no, email address, the date of purchase, and detailed information about the defect experienced. Failure to provide sufficient information may result in your request being denied for refund.
23. Policy for misuse or abuse
a. We reserve the right to refuse future service and block access to our products for any customer who is found to be abusing our refund policy like, but not limited to, issuing a frivolous chargeback without a legitimate reason and first attempting to resolve the issue with our support team.
b. Refunds will not be processed for accounts that have been banned or terminated due to a violation of our terms of service.
24. Disclaimer of guarantees and results
We make no guarantees or warranties, express or implied, regarding any specific results you may achieve from using our products or services. Your success depends on various factors, including your skill level, dedication, and effort. The purchase of our product or service does not guarantee a particular outcome, and no refunds will be granted based on a perceived lack of success.
Services
25. Termination for non-payment or breach of terms
We reserve the right to suspend or terminate service(s) immediately or cancel an order if a customer fails to make a payment by the due date or is found to be in breach of the terms of this agreement or terms of service.
26. Refunds for uninitiated work only
If a client cancels a service agreement or order before any work has commenced, they may be eligible for a full refund. However, if any work has been performed, including buying or processing an order, strategy development, content creation, or account setup, no refund will be issued for that completed work. We reserve the right to retain a portion of any payment to cover administrative and processing fees related to the setup and cancellation of the service. To get full refund, you have 4 hours to cancel a service or order after placing order for product or service.
27. Handling of client non-compliance
If a full payment is put on hold, delayed, or abandoned by the client for more than [6 days] after due date, the order of product or service will be put on hold for 2 more days after which the order will be cancelled and no refund will be issued for completed work or holding deposit.
28. Force majeure for platform disruptions
We shall not be held liable for any disruption or failure in service due to events beyond our reasonable control, including but not limited to, algorithm changes, platform outages or other technological failures. In the event of such an occurrence, our obligation to provide service will be suspended for the duration of the disruption, and no refunds or credits will be issued for this period.
29. You can contact us at info@evens.pk or message or call us on our WhatsApp number +92-0309-7929309 for any questions related to refund, return or service policy.
Our returning address is: 5/5-D, Soan Gardens, Islamabad, Pakistan.
This return policy was:
Created: 31-08-2025
Uploaded 04-09-2025
Updated: 04-09-2026
You can read our policies by clicking the links appended: